Digital Policy/FAQ
DIGITAL GOODS POLICY:
*Please keep in mind, that this is a digital item, and familiarity with the software and equipment with which this will be printed is solely the responsibility of the buyer. Please make sure you have the right software for this particular file prior to purchase, as no refunds will be provided.
*This purchase is for YOUR personal/business use ONLY!
*You are NOT allowed to sell/share/give away my designs in DIGITAL form EVER!
*You may NOT post my designs by themselves or in a mockup without a watermark EVER!
*Designs are for YOUR personal/business use on printed or finished products ONLY!
*You may use the image for up to 100 tangible (NOT PRINTS) sales! If you would like to sell prints you need to purchase a print license for each design you wish to sell prints for. All Google Drives include a print license for ALL files on the drive.
*You may NOT edit my designs in ANY way or allow another person to edit them in ANY way.
*Simple edits (names, colors, etc.) that do not change the design itself will be a $1-$2 edit fee.
*Any elements, alphabets, papers, or frames CAN be used to create your own designs, BUT designs cannot be sold in digital form.
*Do NOT claim my designs as your own!
*ABSOLUTELY NO REFUNDS FOR CUSTOM ORDERS ONCE THE DESIGN PROCESS HAS BEGAN! See FAQ for more information on begin/end of order process.
*Since your purchase is a digital product, it is deemed “used” after email/download, and all purchases made from “Misty Mae’d It” are non-refundable or exchangeable. Since the products are “intangible”, there is a strict no refund policy.
*Exclusive designs are made by REQUEST only. There is an exclusive fee.
*NO REFUNDS ON RUSH/EXCLUSIVE FEE PURCHASES.
*Turnaround time on all custom digital orders is approximately 48 hours unless otherwise discussed. Turnaround time does NOT include weekends and holidays.
*Orders are completed in the order that payments are received. If you need your order by a specific deadline you need to let me know BEFORE ordering. You are welcome to pay a rush fee to put your order above the list. Your rush order time will be based on when you need it, and how quickly you reply to any edits on your design. See FAQ for more information on “RUSH ORDER”
*Please understand that the clipart designers I choose to use have policies I have to abide by. Therefore I need to make sure my customers understand what can and cannot be done. One thing for sure is that you CAN NOT by any means do is copyright or trademark your design made by me!
*If you are found breaking any of the above terms your contract will become NULL and VOID and you will FORFEIT ALL rights to use my designs for both personal and business use now and in the future with NO refund!
*Policies can change at any time. It is your responsibility to keep up to date with them.
DIGITAL GOODS FAQ:
*How long is the wait? Wait time depends on the number of people ahead of you and the complexity of their order.
*When do I tell you how I want my design to look? You are welcome to tell me at any point in our conversation your ideas for your design. You are welcome to send photos of anything that inspires you or helps describe what you like for your design. Color palettes, other designs/logos, ideas from Google or Pinterest are great too! The more information the better! I will then create a sample of what I think you will like based on the information you have given me.
*What if the sample you send is not what I am expecting? No problem. We have to start somewhere. This is only a sample and a starting point to get a feel of IF I am on the right track for your design. I do not charge to make edits and there is no limit of edits during the design process. However, If I feel that based on your description you are changing your mind on the idea/vision you explained, I will ask that you find the specific information needed to meet your needs BEFORE we continue. Once you have confirmed the design and it is emailed out to you that is the “end” of the design process. Any changes or spelling errors after that will be an edit fee as everything will be confirmed with you prior to sending.
*What am I allowed to do with my design? I do have terms of use for designs I create for my my customers. I will sometimes make images myself, but I also purchase images for designs as well. With that said I have policies with those designers to follow. That is why these policies are set in place. If after reading the policies, you still have questions, PLEASE DO NOT hesitate to ask.
*Can I order other items to match my design at a later time? YES!
*What does it mean to make my design exclusive? You can request to make your design exclusive to you for a fee. With that said I do reuse my images, but the EXACT design I make you won’t be remade if you choose to purchase exclusive.
*What if I need my order done now and cannot wait for you to move through the list? I ask that if I cannot meet your timeframe or the time we discuss does not meet your needs please DO NOT place an order. Once order is placed I do “START" your order by looking/purchasing any files needed to proceed in the time discussed. I do offer to bump orders ahead of those on the list in some cases for a RUSH fee. My goal is to bring your vision to life! I want you to be happy with the whole process of your design. I want you to feel like I listened to your likes and dislikes and for you to be both happy and proud of your new design.